Frequently Asked Questions
Common questions about FileSpin — file limits, storage, supported formats, browsers and devices.
Is there a limit on how many files can be uploaded into my account?
It's unlimited for all accounts. We do not limit the number of files that can be uploaded into your account.
Where are the files stored and how secure are our files with FileSpin.io?
Once user uploads a file using the FileSpin.io File Picker at your website, FileSpin.io securely stores the file in the Storage you have configured. If we cannot access your storage, we will store the file in our storage which you can access at any time.
All file transfers into and out of our servers are via secure protocols (HTTPS, SFTP).
What are the file formats that can be uploaded using FileSpin.io File Picker?
FileSpin.io File Picker by default allows any file to be uploaded. You can configure the File Picker while deploying it to your website to limit uploads to specific formats such as JPG and PNG.
Are there any file size limits for uploads, image processing and video conversion?
| File | Limit |
|---|---|
| File uploads | No limit |
| On-demand images and Custom conversions | By default FileSpin will handle upto 30 MB Maximum size for source image. For image processing of files larger than 30 MB, please contact us to setup large image handling options. |
| Video transcoding | No limit |
What are the source image formats supported?
We support most standard and raw formats:-
| Type | Formats |
|---|---|
| Standard image formats supported | jpg, png, bmp, tiff, gif, and many more |
| RAW Formats supported | raf, cr2, iiq, mos, raw, rw2, tif, fff, 3fr, nef and many more |
What are the source video formats supported?
| Type | Format |
|---|---|
| Source file formats supported | 3GP, AAC, AVI, FLV, MOV, MPEG-2, MP4, WMV and many more |
| Transcode output formats supported | H.264/MP4 and HLS formats suitable for Web, iOS and Android devices |
What are the supported web browsers and devices?
| Type | Support |
|---|---|
| Supported Web Browsers | IE8 and above, all versions of Chrome, Firefox, Safari and Opera |
| Devices specific support | Android, iOS, Windows mobile browsers |